Refund policy

New, unworn, and unwashed merchandise may be returned for a refund or store credit within 30 days, with proof of purchase.

Merchandise must be in original condition; untagged items should be returned with original packaging.

The box and all contents inside the box must be returned for a refund.  If any contents (i.e. Book, Key Ring, Box etc.) are missing, your return cannot be processed.

Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns. 

Items marked Final Sale cannot be returned.

Returns by mail are subject to a $7.00 return shipping fee, which will be deducted from your refund.

 

Return Process & Refunds

To start a return, CLICK HERE and sign in with the email address used on the order. Please make sure the Mystery Box & Book are both checked off and returned to receive a full refund.

Once you have completed your return online, you will be emailed your Return Label. 

Your package can be dropped off at USPS and UPS locations within 14 days from creating your label. 

Once your return is received and inspected, we will notify you if your return is accepted or declined. 

This process can take up to 7 business days from the date your return tracking information shows delivered. 

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations. 

Where returns are processed for store credit, a credit will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase. 

If the shipment does not contain the product in new condition, we reserve the right to void the credit or, if the credit has been used, charge your original payment method for the used credit. 

Gift returns exchanged for store credit will be issued as a gift card to the gift recipient, once the return order is in transit back to us.