FAQ
Questions before you give it?
Everything about the box, the book, sizing, shipping, and returns. Can't find your answer? Send us a message.
The box
What's in each box?
What is the water-dissolving bag?
What is the backpack hangtag?
Does the gift box need wrapping?
Is it screen-free?
What is Win Something Magical?
The book and the topics
Who is Susan Verde?
What is inside the books?
Which topics can I choose from?
How do I pick the right topic?
Will it work for a 3-year-old and a 9-year-old?
Can I buy the book by itself?
Who is on the Global Board of Educators?
Clothing and sizing
Do I get to choose the clothing?
What are the Discovery Pocket and Peek-and-Discover features?
Which sizes are available?
What is the clothing made of?
Can I order the clothing by itself?
Giving back
How does the 5% giving work?
Which nonprofits do you support?
Ordering and shipping
How much does a gift box cost?
What makes it worth the price?
Can I buy for more than one child?
When will it arrive?
What payment methods do you accept?
Returns and exchanges
What if I change my mind?
How do I start a return?
How long does a refund take?
Schools, press, and contact
Do you work with schools and educators?
How can I reach customer service?
Still have a question?
We answer every message. Email support@enlightened-generation.com or use the contact form.